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Returns Policy for Subaru spares

We hope that you won’t need to return your Subaru spares that you’ve purchased from us, but in case you do, here are the instructions you need to follow.

Hint: if you’re unsure of anything regarding this returns Policy, please contact us. Our friendly team will be happy to answer your questions.

1. Check that your Subaru part is eligible for return

Whether your Subaru part can be returned or not depends on a number of factors:

Subaru engines
Our Subaru engines have a warranty depending on fitment and use. You can see a copy of our standard engine warranty by clicking here.

Engines that are modified by you or are fitted into race applications or modified vehicles may have a limited warranty. Please make sure you always check with the sales person before you purchase your Subaru engine from us.

Warranty conditions?
First of all, please check that your part is covered under warranty. You can read more about our guarantees and warranties here.

Wrong item ordered?
If you’ve ordered the wrong item; or if you don’t require the Subaru part you’ve ordered, you can return it to us within 7 days of purchase. Note that a handling and re-stocking fee of up to 20% of the purchase price plus any freight will be charged.

Faulty Subaru part? Or did we send the wrong item?

Where the Subaru part is faulty, or if we’ve sent you the wrong item, no handling fee will apply. Returned Subaru spares will only be accepted for return if the original invoice is attached to the parts. No parts will be accepted for return if they have been tampered with or broken by you.

New Subaru part?
New Subaru spares will only be accepted for credit if returned in original condition and in the original unmarked and undamaged packaging, no exceptions.

Subaru spares that can’t be returned

The following Subaru spares cannot be returned:

  • Subaru spares that have been especially brought in or ordered for you from a third party supplier or Japan can not be returned.
  • Any cuts or special non stocked items or components.
  • No parts will be accepted for return after 7 days from date of delivery.
  • No parts will be accepted for return if they have been dismantled, incorrectly installed, damaged or modified.
  • No new parts that have been used or have damaged packaging can be returned
  • No parts will be accepted for return if you have changed your mind and no longer want the part.
  • If you don’t have your invoice you can not return parts to us, please don’t ask us to “find” your invoice for you as we sell thousands of parts per month we simply don’t have the ability to locate a copy of your invoice so don’t lose it!

2. Notify our team about your return

If you believe that your Subaru part should be returned based on this Returns Policy, please notify our team: contact them by phone or email, or visit the showroom.

We must be notified about your intent to return the Subaru part before the part is returned to us.